Terms & Conditions

1. cart15 is a platform, not a food business

cart15 provides software that lets Sellers publish menus, receive orders, and manage pickup or delivery. cart15 does not cook, prepare, handle, package, inspect or sell any food. Every food item is prepared and sold by the Seller, who is solely responsible for its safety, quality, hygiene, description and compliance with food law. cart15 is not a party to the contract of sale between a Customer and a Seller and accepts no liability for the food itself, including illness, injury or dissatisfaction arising from it.

2. Allergen and dietary information

cart15 gives Sellers tools to add allergen and dietary information to menu items, and displays generic allergy disclaimers on the ordering page, order summary, order confirmation and confirmation emails. This information is provided by, and is the sole responsibility of, the Seller. cart15 does not verify, edit or guarantee the accuracy or completeness of any allergen or dietary information a Seller enters. If a Seller fails to record or fails to correctly disclose an allergen, cart15 is not responsible for the consequences. Customers with any allergy or intolerance should always check directly with the Seller before ordering, using the contact details provided on the order confirmation.

3. Payment processing

For some Sellers, cart15 uses a third-party payment processor to collect payment from Customers on the Seller's behalf and remit it to the Seller. cart15 does not hold or store card details and is not the merchant of record for the food sold. Where a Seller does not use online payment, payment is arranged directly between Customer and Seller (for example, cash on pickup). Payment disputes relating to the food or order itself (as opposed to a technical processing error) should be raised with the Seller in the first instance.

4. Delivery

cart15 does not provide or operate delivery itself. Where delivery is offered, it is arranged and carried out by the Seller directly, at the Seller's own discretion and responsibility. cart15 has no role in transporting, handling or delivering food, and is not responsible for lateness, damage, loss or any other issue arising from a Seller's delivery. Any dispute about delivery is a matter between the Customer and the Seller and must be resolved directly between them.

5. Order confirmations and contacting the Seller

Each order confirmation email is sent with the relevant Seller's email address set as the reply-to address, so that replying to that email reaches the Seller directly. Customers should use this to contact the Seller about allergies, order changes, collection details, delivery, or any other query about their order.

6. Disputes between Customers and Sellers

Any dispute arising from an order — including but not limited to food quality, allergens, pricing, refunds, delivery or cancellation — is a matter between the Customer and the Seller and must be resolved directly between them. cart15 is not responsible for mediating, resolving or compensating either party in connection with such disputes.

7. Seller responsibilities

Sellers are responsible for holding any licences, registrations, food hygiene certifications and insurance required by law in their jurisdiction, for the accuracy of their menu, pricing and allergen information, and for complying with all applicable food safety and consumer protection legislation.

8. Limitation of liability

To the fullest extent permitted by law, cart15 is provided "as is" and cart15 excludes all liability for any loss arising from food prepared or sold by a Seller, from disputes between Customers and Sellers, or from a Seller's failure to provide accurate menu, allergen or dietary information. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of cart15 after a change takes effect constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent using the contact details shown on this page. Questions about a specific order should go to the Seller via the reply-to address on the order confirmation email.